Here you’re a big deal. So, you get a big deal more.

We couldn’t be more excited to have you as part of our community, and we want you to experience our hometown bank service. Below is some commonly requested information. Don’t see what you’re looking for? Give us a call at 866-515-2053 (select option 5) or send us an email at customer.service@firstbankonline.com. To view a list of all Manufactured Housing NMLS-licensed associates, click here >
 

Attention: The New Loan Portal Is Now Live!

Important Steps You Should Know
The new Manufactured Housing Loan Portal is now live and ready for you to access to make payments, set up autopay, send secure digital messages to the FirstBank team, and much more. It’s easy to get started by clicking the Loan Portal button below and make sure to use the Last Name, SSN or EIN/TIN and Property Zip associated with your loan to set up your online account.
GO TO LOAN PORTAL

FirstBank
520 W. Summit Hill Drive, Suite 801
Knoxville, TN 37902
866-515-2053

Hours of operation:
Monday – Friday 8:30am – 5pm EST
 

Payment Options

Make Your Payment Online:
GO TO LOAN PORTAL

Please note: Now that the new Loan Portal is live, the previous site you used to pay online will automatically redirect to the new portal where it’s easy to set up an online account to be able to continue making online payments.

Pay-By-Phone:
To pay by phone using your bank account information, please call 844-617-8265.

Moneygram:
Pay at any Moneygram location using receive code 6390 and your account number

Overnight Mail Address:
FirstBank
Attn: MH Payment Processing
520 W. Summit Hill Dr., Suite #801
Knoxville, TN 37902

Please note: Any payments received after 4:00 PM Eastern Time or on a weekend/holiday will be posted the next business day.
 

Loan Payoff

If you would like to know your loan payoff amount, contact a customer service representative at 866-515-2053, Select Option 5. Or, you can also access your loan payoff information and an informal payoff quote in the Manufactured Housing Loan Portal.
GO TO LOAN PORTAL

We offer these written payoff options:
We will MAIL payoff amount to your home address.
We will FAX payoff to you or a third party. To Fax your payoff to a third party, we will need your written authorization faxed to 865-544-1105.

To pay off your loan, please mail certified funds to the addresses below:
USPS OR OVERNIGHT DELIVERY
FirstBank
520 W. Summit Hill Drive, Suite 801
Knoxville, TN 37902
 

Foreclosure Prevention

Need a helping hand? FirstBank’s specialty lending group offers assistance to families dealing with a financial hardship. Our ultimate goal is to help you stay in your home and keep your loan payments on track. Reach out to us at 866-515-2053 (select option 2 twice) or send us an email at MH.LMA@firstbankonline.com and let’s find a way forward together.

HUD-Certified Counseling Agencies: HUD is a U.S. government agency that offers free or low-cost counseling to homeowners. For a list of HUD certified counseling agencies in your area, please call 1-800-569-4287 or go to Hud-Certified Counseling Agencies >

Apply for a Manufactured Home Loan

APPLY NOW

Mark Wilson
NMLS# 202241
O: 865-545-5111
C: 865-850-7628
mark.wilson@firstbankonline.com

Individual ability to qualify is dependent on total debts and other factors such as but not limited to employment, credit and available funds to close. Application is required and is subject to underwriting. Not all applicants are approved. Full documentation & property insurance required. Loan secured by a lien against your property. Fees & charges apply and may vary by product and state. Terms, conditions & restrictions apply, so call for details. FirstBank provides a variety of loan products with different rates, payments and fees. All loans are subject to credit approval. Products and services offered by FirstBank. Institution NMLS# 472433