WE’RE GLAD YOU’RE HERE
Welcome to FirstBank.
FirstBank warmly welcomes Southern States Bank customers and associates. Over the past few months, we’ve worked together to combine our teams. We’re excited to officially be One Team, One Bank. Though some things have changed, many others remain the same – such as the importance of community, the value of relationships and the satisfaction of bringing customers and businesses closer to their dreams. We remain committed to doing what’s right, respecting others, reaching for excellence and putting customers first.
For customers previously with Southern States Bank, we invite you to use our “Guide to Your Banking Experience,” linked below, to assist with your bank transition. Our Customer Contact Center is available six days a week to help answer account questions or other inquiries. As our customer, you remain our top priority. We look forward to working with you.
BANKING EXPERIENCE GUIDE
Welcome to the FirstBank Family! Our “Guide to Your Banking Experience” walks you through next steps in your banking transition.
Competitive banking with a local feel.
We’re proud to offer full-service banking services across Tennessee, Kentucky, Alabama, Georgia and North Carolina. Learn more about our services below or stop by your local branch to speak with one of our friendly bankers.
At FirstBank, our personal banking comes with personal service. It means having options when choosing the right checking or savings products, plus access to competitive loan solutions and a team of local bankers who are always ready to help. Our Online Banking and FB Mobile Banking app ensure you have account access wherever you go.
Go to Personal Banking >
Our Investment Team proudly extends the same community banking approach to our investment customers, providing customized investment strategies. We offer services including financial, business and retirement planning, fixed-income services, education planning, portfolio management and estate, charitable and trust services.
Go to Investment Services >
We offer reliable business banking services that help you manage your business today and plan for tomorrow. Our business solutions include a range of checking accounts, loan products, treasury management services and our convenient Online Banking and FB Mobile Banking app that streamline your business operations.
Go to Business Banking >
With more than 80 local loan experts, our mortgage team can help with purchases or refinances in 46 states. We offer in-house, local and national loan products and a variety of financial assistance and down payment programs. Whether you’re a first-time homebuyer, investor or repeat buyer, we have a lender in your neighborhood who can help.
Go to Mortgage Lending >
CUSTOMER FAQs
We’re both community-focused banks dedicated to delivering the best possible service to our customers. By joining forces and adopting the best of our banks, we bring you even greater value, convenience and service.
Yes, your deposits remain FDIC insured up to $250,000 per depositor, per insured bank, and per type of account ownership, such as individual, joint or trust accounts. If you had accounts at both Southern States and FirstBank, your funds will stay separately insured until January 1, 2026. CDs from Southern States Bank will also remain separately insured until their first maturity after July 1, 2025, unless renewed with different terms. For more information on FDIC Insurance and to calculate ways to maximize your coverage per insured institution, please visit the following FDIC website designed specifically for you: https://edie.fdic.gov/.
FirstBank has a Customer Contact Center that you can call or email with account questions or other inquiries. We invite you to contact us anytime.
FirstBank currently has more than 90 full-service branch locations across Tennessee, Kentucky, Alabama, Georgia and North Carolina. You can find a branch near you here.
Yes. Beginning Tuesday, September 2, please complete the steps on the Conversion Instructions, linked below. You will complete the deactivation/reactivation of your online banking connection to ensure that you get your current Quicken or QuickBooks accounts set up with the new connection at FirstBank.
Conversion Instructions: QuickBooks Desktop | QuickBooks Online | Quicken Desktop | Mint
Intuit aggregation services may be interrupted for up to 3-5 business days. Users are encouraged to download a QBO file during this outage. The following services may not work during the outage: Quicken Win/Mac Express Web Connect, QuickBooks Online Express Web Connect and Mint. Please carefully review your downloaded transactions after completing the migration instructions to ensure no transactions were duplicated or missed on the register. If you have any questions, please contact us at 1-800-413-4211.
FirstBank began in a small farming community. We still begin each banking relationship the way we did at our start in 1906 in Scotts Hill, Tennessee. Like Southern States Bank, when we keep the focus on local, we keep the focus on where you’re headed.
7 am – 4 pm CST Saturday Call 1-800-413-4211