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Fraud Reporting & Resolution

How can I identify and prevent fraud on my accounts?

The best way to identify and prevent fraud from occurring on your accounts is to closely monitor your account activity through Online Banking and immediately review your bank statements for unauthorized transactions. If you identify any unauthorized transactions on your account, you will need to report it to FirstBank immediately.

Checks – What should I do if I have lost/stolen or unauthorized checks?

  • Visit or call your FirstBank branch immediately during regular business hours. You may also call (800) 413-4211 to speak to someone directly from 8:00 am-5:00 pm. Monday-Friday (CST).  To reach someone 24 X 7 please call (866) 342-5178.

ACH – What should I do if I have unauthorized ACH/electronic transactions on my account?

  • Visit or call your FirstBank branch immediately during regular business hours. You may also call (800) 413-4211 to speak to someone directly from 8:00 am-5:00 pm. Monday-Friday (CST).  To reach someone 24 X 7, please call (866) 342-5178.

Debit Cards – What should I do if I have a lost or stolen debit card or unauthorized transactions on my debit card?

  • Visit or call your FirstBank branch immediately. You may also call (800) 413-4211 during normal business hours. You may also report your debit card lost or stolen 24 hours a day by calling (866) 342-5178 select option 5 or (800) 528-2273.

Suspicious Emails or Scams – What should I do if I receive a suspicious email or information on a potential scam?

  • Visit or call your FirstBank branch immediately. You may also report your concerns to the bank by calling (800) 413-4211 or emailing online.