Contact Us

For more information, questions or concerns – please give us a call or send us an email.

Give us a call:

  • To reach a “live” person 8 am – 5 pm CST, Monday – Friday please call 1-888-988-1906 for our Customer Service / General Questions or phone your local branch
  • To reach a “live” person 7 am - 6 pm CST, Monday - Friday and 7 am – 4 pm CST Saturday please call 1-800-413-4211 for our Customer Contact Center / Bookkeeping
  • To access account information 24 X 7:  1-866-Dial1st (1-866-342-5178)

Who Do I Contact?

If you need help with any issue, please review the contact information below.

Department Who to contact
General Banking Questions (866)-DIAL1st (342-5178)
Customer Contact Center (800) 413-4211 or
Careers Visit our Careers Page
Branch Locator Visit our Locations Search page
Give us your feedback

Mortgage Questions Visit our Contact Us page for the Mortgage department.
Investment Questions (866) 733-8888 - Visit our locations page to find a FirstBank Investment Partner near you.
Media Contact Jeanie Rittenberry:
Credit Cards (800) 854-7642
Lost or Stolen Debit Cards (800) 528-2273
Treasury Management (888) 988-1906