Contact Us

For more information, questions or concerns – please give us a call or send us an email.

Give us a call:

  • To reach a “live” person 8 am – 5 pm CST, Monday – Friday please call 1-888-988-1906 for our Customer Service / General Questions or phone your local branch
  • To reach a “live” person 7 am - 6 pm CST, Monday - Friday and 7 am – 4 pm CST Saturday please call 1-800-413-4211 for our Customer Contact Center / Bookkeeping
  • To access account information 24 X 7:  1-866-Dial1st (1-866-342-5178)

Who Do I Contact?

If you need help with any issue, please review the contact information below.

Department Who to contact
General Banking Questions (866)-DIAL1st (342-5178)
Customer Contact Center (800) 413-4211 or Online@FirstBankOnline.com
Careers Visit our Careers Page
Branch Locator Visit our Locations Search page
Give us your feedback

fbfan1@FirstBankOnline.com

Mortgage Questions Visit our Contact Us page for the Mortgage department.
Investment Questions (866) 733-8888 - Visit our locations page to find a FirstBank Investment Partner near you.
Media Contact Jeanie Rittenberry: jrittenberry@FirstBankOnline.com
Credit Cards (800) 854-7642
Lost or Stolen Debit Cards (800) 528-2273
Treasury Management (888) 988-1906