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FirstAlert!

Community Crisis Support from FirstBank

FirstBank is here to support our customers and communities that have been impacted by Coronavirus (COVID-19) and recent tornadoes across the Southeast. For details or to get an extension on your loan payments, contact your local banker, relationship manager or branch. Click here to learn more about FirstBank’s response to Coronavirus (COVID-19).

OPENING MORE WINDOWS OF OPPORTUNITY FOR MANUFACTURED HOUSING

Pay your manufactured home loan your way with convenient new options.

Now our manufacturing housing customers have several ways to pay including our new and secure online payments portal. Or if you prefer paying by phone, moneygram or mail, we have those options available to you as well.

Payment Options

Make Your Payment Online*:
PAY ONLINE NOW

*Online payments are exclusively available for FirstBank Manufactured Housing customers. Pay by check ($2.50 fee) or debit card (7.50 fee).

Pay-By-Phone:
Pay by check ($5.00 fee) or debit card ($10.00 fee). Call 844-617-8265

Moneygram:
Pay at any Moneygram location using receive code 6390 and your account number. Moneygram fee may apply.

USPS or Overnight Mailing Address:
FirstBank
Attn: MH Payment Processing
520 W. Summit Hill Dr., Suite #801
Knoxville, TN 37902

Please note: Any payments received after 4:00 PM Eastern Time or on a weekend/holiday will be posted the next business day.

Loan Payoff

If you would like to know your loan payoff amount, contact a customer service representative at 866-592-2265 x55087

We offer these written payoff options:
We will MAIL payoff amount to your home address.
We will FAX payoff to you or a third party. To Fax your payoff to a third party, we will need 
your written authorization faxed to 865-544-1105.

To pay off your loan, please mail certified funds to the addresses below:
USPS OR OVERNIGHT DELIVERY
FirstBank
520 W. Summit Hill Drive, Suite 801
Knoxville, TN 37902

Young girl smiling and using mobile banking app
TURN YOUR SMART PHONE INTO THE WORLD’S MOST CONVENIENT BRANCH.

Download our easy to use mobile app and pay bills, transfer funds, even make deposits in seconds.

GET THE MOBILE APP

CUSTOMER CONTACT CENTER 7 am – 6 pm CST Monday – Friday
7 am – 4 pm CST Saturday Call 1-800-413-4211
CONTACT A LOCAL BRANCH First Locator
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