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The best manufactured home lending team is still in your own back yard.

As a specialty lender in the manufactured housing industry, FirstBank is your first choice for manufactured home lending. The Clayton Bank team you have grown to know and trust is now FirstBank with the added resources and lending solutions of one of the South’s largest community banks.

If you are an existing customer, please use the following customer service information:

Payment Options

Check-By-Phone (fee may apply):
Call 866-592-2265 x55087

Receive code: 6390, your account number

Overnight Mail Address:
520 W. Summit Hill Dr., Suite #801
Knoxville, TN 37902

Loan Payoff

If you would like to know your loan payoff amount, contact a customer service representative at 866-592-2265 x55087

We offer these written payoff options:
We will MAIL payoff amount to your home address.
We will FAX payoff to you or a third party. To Fax your payoff to a third party, we will need 
your written authorization faxed to 865-544-1105.

To pay off your loan, please mail certified funds to the addresses below:
520 W. Summit Hill Drive, Suite 801
Knoxville, TN 37902

Foreclosure Prevention

If you are experiencing financial hardships please call an account representative today at 866-592-2265 x55087. One of our experienced representatives will review the options that are available to assist you. Available options vary with the unique circumstances of each individual, but some alternatives include a long term arrangement plan, payment extensions or loan assumption.

HUD-Certified Counseling Agencies: HUD is a U.S. government agency that offers free or low-cost counseling to homeowners. For a list of HUD certified counseling agencies in your area, please call 1-800-569-4287 or go to Hud-Certified Counseling Agencies >

Customer Service:
520 W. Summit Hill Drive, Suite 801
Knoxville, TN 37902
866-592-2265 x55087

Hours of operation:
Monday – Thursday 8:30am – 7pm EST
Friday 8:30am – 6pm EST
Saturday 8:30am – 12:30pm EST

Individual ability to qualify is dependent on total debts and other factors such as but not limited to employment, credit and available funds to close. Application is required and is subject to underwriting. Not all applicants are approved. Full documen- tation & property insurance required. Loan secured by a lien against your property. Fees & charges apply and may vary by product and state. Terms, conditions & restrictions apply, so call for details. FirstBank provides a variety of loan products with different rates, payments and fees. All loans are subject to credit approval. Products and services offered by FirstBank. Institution NMLS# 472433