Skip to main content

ACCESSIBILITY IS TRUE COMMUNITY BANKING

Our new accessible website clicks with everyone.

As a true community bank, FirstBank is committed to understanding every customers’ individual needs. This helps us more effectively deliver the products and services that help them achieve their financial goals. We want to ensure all of our customers — including those with disabilities — can enjoy banking independently and with ease. That’s why we continually look for ways to make our facilities, services and accommodations more accessible for everyone.

One important way that we are doing this is through our ADA Compliant websites. Our new websites are designed to communicate effectively with individuals with a wide range of disabilities. Our goal is to provide all customers with equal opportunities to benefit from the goods and services on our websites.

Our ongoing efforts towards meeting both Level One and Level Two requirements, as set forth in the World Wide Web Consortium’s recommendations for web content accessibility guidelines, will be a continued focus. The website, therefore, complies with the Americans with Disabilities Act in that it is navigable and viewable by non-graphical, text-only browsers. It is our goal to continue to improve our websites’ accessibility features with monthly monitoring procedures in place.

Please contact our Accessibility Coordinator with any questions or needs at: accessibility@firstbankonline.com.

To find out more about the World Wide Web Consortium’s recommendations for web content accessibility guidelines go to the W3C Web Accessibility initiative online portal >

 

Woman using a debit card for a mobile transation. Smiling and happy.
STORES HAVE ALARM SYSTEMS. SHOULDN’T YOUR DEBIT CARD?

FB Alerts, our new debit card fraud alert system, keep an eye on your transactions. If we see something unusual, we will ask you to confirm the purchase. You get a text asking if you made the purchase. You reply with a text back. It’s simple, quick and easy.

MORE ABOUT FB ALERTS

CUSTOMER CONTACT CENTER 7 am – 6 pm CST Monday – Friday
7 am – 4 pm CST Saturday Call 1-800-413-4211
CONTACT A LOCAL BRANCH First Locator
WHAT ARE WE UP TO? We’ve got a lot to share as we grow. Latest news, events and more. Go To FirstNews >