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PRIVACY IS OUR BEST POLICY

WHAT DOES FIRSTBANK DO WITH YOUR PERSONAL INFORMATION?

Why?

Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do.

What?

The types of personal information we collect and share depend on the product or service you have with us. This information can include:

  • Social Security number and income
  • account balances and payment history
  • credit history and credit scores

How?

All financial companies need to share customers’ personal information to run their everyday business. In the section below, we list the reasons financial companies can share their customers’ personal information; the reasons FirstBank chooses to share; and whether you can limit this sharing.

Reasons we can share your personal information Does FirstBank share? Can you limit this sharing?
For our everyday business purposes—
such as to process your transactions, maintain your account(s), respond to court orders and legal investigations, or report to credit bureaus
Yes
No
For our marketing purposes—
to offer our products and services to you
Yes
No
For joint marketing with other financial companies
Yes
No
For our affiliates’ everyday business purposes—
information about your transactions and experiences
Yes
No
For our affiliates’ everyday business purposes—
information about your creditworthiness
Yes
Yes
For our affiliates to market to you
Yes
Yes
For nonaffiliated to market to you
No
We don’t share

To limit our sharing

  • Call 1-800-413-4211 to notify us of your choice.
  • Please note: If you are a new customer, we can begin sharing your information 30 days from the date we sent this notice. When you are no longer our customer, we continue to share your information as described in this notice.
  • However, you can contact us at any time to limit our sharing.

Questions?

Call 1-800-413-4211 or ask a FirstBank associate at your local branch.

Who we are

Who is providing this notice?

FirstBank and family of companies that provide lending, investment, and insurance products and services; FirstBank, FB Financial Corporation, a financial holding company, Farmers State Bank. FirstBank Mortgage, FirstBank Investment Partners, and Farmers Bank of Lynchburg.

What we do

How does FirstBank protect my personal information?

To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings.

How does FirstBank collect my personal information?

We collect your personal information, for example, when you

  • open an account or apply for a loan
  • pay your bills or make deposits or withdrawals from your account
  • use your credit or debit card

We also collect your personal information from others, such as credit bureaus, affiliates, or other companies.

Why can’t I limit all sharing?

Federal law gives you the right to limit only

  • sharing for affiliates’ everyday business purposes—information about your creditworthiness
  • affiliates from using your information to market to you
  • sharing for nonaffiliated to market to you

What happens when I limit sharing for an account I hold jointly with someone else?

Your choices will apply to everyone on your account.

Definitions

Affiliates
Companies related by common ownership or control. They can be financial and nonfinancial companies.

Our affiliates include; (i) FB Financial Corporation, a financial holding company, (ii) FirstBank Insurance, Inc., (iii) Investor’s Title Company, Inc.

Nonaffiliated
Companies not related by common ownership or control. They can be financial and nonfinancial companies.

FirstBank does not share with nonaffiliated companies, except in the context of joint marketing with other financial companies.

Joint marketing
A formal agreement between nonaffiliated financial companies that together market financial products or services to you.

Our joint marketing partners include investment companies, insurance companies, and affinity financial service companies.

Customer Identification Program

In accordance with the USA PATRIOT Act, Federal law requires all financial institutions to obtain, verify, and record information that identifies each individual or entity opening an account.  This includes all personal and commercial accounts, including loan and deposit accounts, as well as trust, brokerage, insurance, and investment management accounts.

What This Means To Our Customers

When you open an account, you will be asked for your name, address, Social Security or tax identification number, date of birth (if applicable), and other information that will allow FirstBank to identify you. You will also be asked to furnish your driver’s license or other identifying documents.  We are required to follow this procedure each time an account is opened, even if you are a current customer of FirstBank.

Children’s Information

We respect the privacy of children and comply with the practices established under the Children’s Online Privacy Protection Act. We do not knowingly collect or retain personally identifiable information from children under the age of 13.

FirstBank, Member FDIC.
Rev 11/1/2023

INVESTING IN YOU SO YOU PLAN FOR WHAT’S NEXT.

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LEARN MORE

Investment advisory services offered through Raymond James Financial Services Advisors, Inc. FirstBank and FirstBank Investment Partners are not registered broker/dealers and are independent of Raymond James Financial Services. Investment products are: not deposits, not FDIC/NCUA insured, not insured by any government agency, not bank guaranteed, subject to risk and may lose value.

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