A WEALTH OF RESOURCES AND NEED-TO-KNOW TIPS
Your online help desk to answers, links and tools you need.
The FirstBank Help Center is your one stop guide to the answers to your questions about our products and services and numbers you need now.
HOW CAN WE HELP YOU?
Top Customer Service Questions
Call 800-413-4211 (7 am – 6 pm CST Monday – Friday
7 am – 4 pm CST Saturday) or email Online@FirstBankOnline.com
Option 1: FirstBank’s 24-7 Telephone Banking can be reached at 866-342-5178 and can handle this request.
Option 2: Lost or Stolen Debit Cards can also be reported by calling 800-413-4211.
FirstBank’s routing number is:
In 2023, FirstBank’s branches will be closed in honor of the following holidays:
Martin Luther King Jr. Day: January 16, 2023
Presidents Day: February 20, 2023
Memorial Day: May 29, 2023
Juneteenth: June 19, 2023
Independence Day: July 4, 2023
Labor Day: September 4, 2023
Columbus Day: October 9, 2023
Veterans Day: November 11, 2023
Thanksgiving: November 23, 2023
Christmas: December 25, 2023
New Year’s: January 1, 2024
Consumer Banking: Login to your Online Banking, click the applicable account from the Dashboard and click ‘Stop Payment’.
Business Banking: Login to your Online Banking click, “Check Management” “Manage Stops”
You can change your PIN at any FirstBank ATM or by calling 1-800-631-3197.
Call 800-413-4211 to request a new PIN to be mailed to you.
Call 800-413-4211 or your local branch during banking hours.
A mobile deposit is posted to your account on the next business day if deposited before 4:00 pm CST.
Our hours are specific to location. Find the location nearest you and view their hours by going here >
Yes, give us a call at 800-413-4211 or set up a travel notice within the FirstBank Personal Banking Mobile App or Online Banking. Within the app or online, tap or click the airplane icon under Card Management, then follow the prompts to complete setup.
Call 800-854-7642 or email SCSCustomer@thecardservicescenter.com.
Contact your local branch or call 800-413-4211 to discuss the transactions on your account.
FirstBank does have options for protecting your accounts from overdrafts.
FirstBank’s specialty lending group is focused specifically on helping you. You can find more information by clicking below or give us a call at 866-515-2053. We look forward to serving you!
Thank you for considering FirstBank as your banking partner. We’d love to build a relationship with you and eliminate the hassle of switching your accounts with this switch kit that will help walk you through the process.
You may order checks online or through your local branch. To order online, click here. Harland Clarke is as safe and secure as ordering them in person or over the phone. The site is Verisign Secure and TruSecure certified, so your transactions and account information are safe and completely confidential.
FirstBank does offer the convenience of Instant Issue Debit Cards at designated branch locations. Go to our Locations section to find the nearest branch near you >
We recommend using Internet Explorer.
Click forgot password and answer the questions as prompted. You will get an email with a temporary password and will be asked to set a new password upon login. You may also call 800-413-4211 for additional help.
1. Login to Business Online Banking.
2. Go to the Administration tab/User Admin tab.
3. Click + icon to create a new user.
4. Enter user information.
5. Click on Permissions to give Entitlement and Permissions.
You may order these online or through your local branch. To order online, click here. Harland Clarke is as safe and secure as ordering them in person or over the phone. The site is Verisign Secure and TruSecure certified, so your transactions and account information are safe and completely confidential.
You can choose which card works for your business either in person at your local branch or online. You can find out more information on our credit cards and fill out an online application here >
Mobile & Online
Click Forgot? and complete the Account recovery steps. You will get an email or text message with a reset password link. Follow the instructions provided to complete your password reset. Please request and access the link using the same device. You may also call 800-413-4211 for additional help.
Yes! We have Digital Demos right on our website you can view from any device for both our Mobile App and for Online Banking. Please click here to learn more and get started >
Be on guard against overspending, identity theft and fraud with our customizable alert notifications. FirstBank Mobile Alerts are an easy way for you to stay on top of account activity. Alerts will help you watch your money closely without having to log in to Online Banking or the Mobile Banking app. With email and text alerts, you can get personalized account information whenever and wherever you want it.
If you want to receive alerts via your mobile phone, you can enable this service under Settings from either Online Banking or your Mobile App. You can enable or disable the types of alerts you’d like to receive. For example, if there is an Online Banking Login Error under your account, we can alert you. If your balance falls below a specific amount or if a transaction exceeds a certain amount, we can alert you.
We have new, interactive Digital Demos designed to help you learn the most useful features of both our Mobile App and Online Banking. Take the time to explore the demos and get up to speed on fast digital banking.
A Mobile Wallet is a way to carry your debit card information in a secure digital form on your mobile device (smartphone, smartwatch, tablet). Instead of your physical plastic card to make purchases, a Mobile Wallet allows you to pay almost anywhere—in stores, in apps, or online. By storing all of a consumer’s payment information securely and compactly, Mobile Wallets largely eliminate the need to carry a physical wallet enabling payments through your mobile phone or smartwatch.
Unlike cash, which can be stolen, and credit cards, which can be copied, the card information you load into a Mobile Wallet is encrypted. Mobile Wallets replace your actual card number with a unique digital card number. This means businesses do not see or store your full card number. The Mobile Wallet uses tokenization to secure transactions. Tokenization is the ability to create a number, or “token” to represent your debit card. Rather than store card data on your phone, retailers use digital tokens instead of your debit card to process payments and avoid exposing sensitive information. This token is in no way related to your debit card number after its creation.
If the token is captured the person who captures it cannot derive your card number from it. If the phone is lost or stolen, the financial institution can put a stop on the token. Also, if you have the ability to lock down your phone when it’s lost, then there is no way a thief can access your card.
Now you can shop securely without pulling out your wallet. Two Factor Authentication makes transactions even more secure (using fingerprint, PIN or iris/face scan to start transaction). To reduce your risk of fraudulent charges if your device is lost or stolen, make sure to set a strong pass code and enable fingerprint authentication to lock your device once you enable a wallet.
Add your eligible FirstBank cards to the Mobile Wallet you’d like to use. Access your Mobile Wallet and choose your FirstBank card when you check out at a participating business. Receive payment confirmation on your device. Mobile Wallets can be used to pay at millions of businesses around the world.
FirstBank does offer Zelle within our mobile banking app, the fast, safe, easy and contact-free way to send money to friends and family. Learn more about Zelle by clicking here >
Online Account Opening
You can start an application online for FirstRewards Checking, Essential Checking, Interest Checking, Swipe Smart Checking, USA Checking or a personal Money Market, FirstRate Money Market or Savings account. Apply Now
During the application process, you will see the option for “Document Upload”. Click or tap where indicated to capture or upload an image or document of your Primary identification. Please make sure images are clear and information contained is able to be read.
A PEP (Politically Exposed Person) is an individual who has a high-ranking job in a government or some other type of political position. In other words, it’s a person who possesses a certain form of political and institutional power.
In an effort to keep your personal information confidential, we will not be storing any information entered into any applications after the application has been inactive for more than 10 minutes. Because you will have to start the application from the beginning after the 10 minutes of inactivity, please plan accordingly when you are completing an application online.
Borrowers and third-parties can request a payoff quote here.
We have a range of payment options. If you would like to mail in your payment, the mailing address can be found here. For online payment options, including setting up a recurring payment, please click here. To pay by phone, please call Specialized Loan Servicing at 1-855-354-3471 to speak with a Customer Care Representative or to make a payment using the automated system. Please have your bank account number and routing number available when you call.
Payments received in proper form on a business day prior to 8:00 p.m. ET will be effective dated and processed that day. If after 8:00 p.m. ET, the effective date of the payment will be the following day.
If two or more weeks have elapsed since you sent your payment, please contact Specialized Loan Servicing’s Customer Care Department at 1-855-354-3471. They are available Monday through Friday, 8:00 a.m. until 8:00 p.m. ET.
Yes! You can request a free, custom rate quote here.
We have three calculators, including a payment calculator, that are free on our website! Check them out here.
View current mortgage rates for popular loans here.
Please visit this page to get started.
We have local loan experts across the Southeast! You can find one close to you by searching here.
Get the most out of our digital banking tools with new interactive digital demos of our most used mobile app and online banking features. Access the easy-to-follow demos today!