FirstAlert!
Fraud Alert
Fraud attempts are on the rise. Remember, FirstBank will never ask for your personal information by phone, text, or email. If you have concerns about suspicious activity, contact your local branch or call 800-413-4211.
A WEALTH OF RESOURCES AND NEED-TO-KNOW TIPS
Your online help desk to answers, links and tools you need.
The FirstBank Help Center is your one stop guide to the answers to your questions about our products and services and numbers you need now.
HOW CAN WE HELP YOU?
Top Customer Service Questions
Call 800-413-4211 (7 am – 6 pm CST Monday – Friday & 7 am – 4 pm CST Saturday)
Option 1: FirstBank’s 24-7 Telephone Banking can be reached at 866-342-5178 and can handle this request.
Option 2: Lost or Stolen Debit Cards can also be reported by calling 800-413-4211.
FirstBank’s routing number is:
084307033
Please view holiday hours here.
You can change your PIN at any FirstBank ATM or by calling 1-800-631-3197.
Call 800-413-4211 to request a new PIN to be mailed to you.
866-342-5178
Call 800-413-4211 or your local branch during banking hours.
A mobile deposit is posted to your account on the next business day if deposited before 4:00 pm CST.
Our hours are specific to location. Find the location nearest you and view their hours by going here >
Please call the Card Services Center at 800-854-7642.
Contact your local branch or call 800-413-4211 to discuss the transactions on your account.
FirstBank does have options for protecting your accounts from overdrafts.
FirstBank’s specialty lending group is focused specifically on helping you. You can find more information by clicking below or give us a call at 866-515-2053. We look forward to serving you!
We welcome your feedback anytime. Please contact us here.
Frequently Asked Questions
Personal
Thank you for considering FirstBank as your banking partner. We’d love to build a relationship with you and eliminate the hassle of switching your accounts with this switch kit that will help walk you through the process.
You may order checks online or through your local branch. To order online, click here. Harland Clarke is as safe and secure as ordering them in person or over the phone. The site is Verisign Secure and TruSecure certified, so your transactions and account information are safe and completely confidential.
FirstBank does offer the convenience of Instant Issue Debit Cards at designated branch locations. Go to our Locations section to find the nearest branch near you >
Don’t forget your FirstBank Debit Card! Whether going on vacation with your family or on a grocery run, you can access your personal banking account anywhere the Visa® logo is displayed. As a FirstBank cardholder, we want you to have confidence every time you swipe, insert or tap your debit card. That’s why as soon as your new debit card is activated, you are automatically enrolled in FirstBank’s 24/7 Debit Card Fraud Alerts service.
Business
We recommend using Internet Explorer.
Yes. Please visit this page to learn about the different features and capabilities.
You may order these online or through your local branch. To order online, click here. Harland Clarke is as safe and secure as ordering them in person or over the phone. The site is Verisign Secure and TruSecure certified, so your transactions and account information are safe and completely confidential.
You can choose which card works for your business either in person at your local branch or online. You can find out more information on our credit cards and fill out an online application here >
Mobile & Online
Click here to enroll for Online Banking and fill out the prompted questions >
You may also request Online Banking access through your local branch. Find a location nearest you >
Click Forgot? and complete the Account recovery steps. You will get an email or text message with a reset password link. Follow the instructions provided to complete your password reset. Please request and access the link using the same device. You may also call 800-413-4211 for additional help.
Yes! We have Digital Demos for both our FB Mobile Banking app and for Online Banking. Please click here to learn more and get started >
Our digital demos walk you through setting up Mobile Alerts.
We have interactive Digital Demos designed to help you learn the most useful features of both our FB Mobile Banking app and Online Banking. Take the time to explore the demos and get up to speed on fast digital banking.
A Mobile Wallet is a way to carry your debit card information in a secure digital form on your mobile device (smartphone, smartwatch, tablet). Instead of your physical plastic card to make purchases, a Mobile Wallet allows you to pay almost anywhere—in stores, in apps, or online. By storing all of a consumer’s payment information securely and compactly, Mobile Wallets largely eliminate the need to carry a physical wallet enabling payments through your mobile phone or smartwatch.
Yes. Unlike cash, which can be stolen, and credit cards, which can be copied, the card information you load into a Mobile Wallet is encrypted. Mobile Wallets replace your actual card number with a unique digital card number. This means businesses do not see or store your full card number.
Add your eligible FirstBank cards to the Mobile Wallet you’d like to use. Access your Mobile Wallet and choose your FirstBank card when you check out at a participating business. Receive payment confirmation on your device. Mobile Wallets can be used to pay at millions of businesses around the world.
FirstBank does offer Zelle within our mobile banking app, the fast, safe, easy and contact-free way to send money to friends and family. Learn more about Zelle by clicking here >
Online Account Opening
You can start an application online for multiple checking and savings accounts. View options and apply online anytime here.
During the application process, you will see the option for “Document Upload”. Click or tap where indicated to capture or upload an image or document of your Primary identification. Please make sure images are clear and information contained is able to be read.
Mortgage
For questions related to your existing mortgage, including payoff and payment inquiries, please view our Servicing information here.
Yes! You can request a free, custom rate quote here.
We have three calculators, including a payment calculator, that are free on our website! Check them out here.
View current mortgage rates for popular loans here.
Please visit this page to get started.
We have local loan experts across the Southeast! You can find one close to you by searching here.
You can learn more about our popular loan options here, but please contact a local loan expert to learn about other loans and financial assistance programs.
GET UP TO SPEED ON FAST DIGITAL BANKING
Get the most out of our digital banking tools with interactive digital demos of our most used mobile app and online banking features. Access the easy-to-follow demos today!
CUSTOMER CONTACT CENTER
7 am – 6 pm CST Monday – Friday7 am – 4 pm CST Saturday Call 1-800-413-4211