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Your online help desk to answers, links and tools you need.

The FirstBank Help Center is your one stop guide to the answers to your questions about our products and services and numbers you need now.

Top Customer Service Questions

How do I contact Customer Service?

Call 800-413-4211 (7 am – 6 pm CST Monday – Friday
7 am – 4 pm CST Saturday) or email Online@FirstBankOnline.com

How can I find a location closest to me?
How can I report my card lost or stolen after business hours?

Option 1: FirstBank’s 24-7 Telephone Banking can be reached at 866-342-5178 and can handle this request.

Option 2: Lost or Stolen Debit Cards can also be reported by calling 800-413-4211.

What is FirstBank’s routing number?

FirstBank’s routing number is:

084307033

What is FirstBank's current holiday schedule or holiday branch hours?

In 2021, FirstBank’s branches will be closed in honor of the following holidays:

New Year’s Day: January 1, 2021
Martin Luther King Jr. Day: January 18, 2021
Presidents Day: February 15, 2021
Memorial Day: May 31, 2021
Independence Day: July 4, 2021 (observed on Monday, July 5th as provided by FDIC)
Labor Day: September 6, 2021
Columbus Day: October 11, 2021
Veterans Day: November 11, 2021
Thanksgiving Day: November 25, 2021
Christmas Day: December 25, 2021 (observed for any branch normally open on Saturdays)

How can I stop a payment online?

Consumer Banking: Login to your Online Banking, click “Other Services” “Stop Payment”

Business Banking: Login to your Online Banking click, “Check Management” “Manage Stops”

How can I change my PIN?

You can change your PIN at any FirstBank ATM.

I’ve forgotten my PIN. How can I get a new one?

Call 800-413-4211 to request a new PIN to be mailed to you.

What is the 24-7 telephone banking number?

866-342-5178

How can I get my telephone banking unlocked?

Call 800-413-4211 or your local branch during banking hours.

How long until my money is available from a mobile deposit?

A mobile deposit is posted to your account on the next business day if deposited before 4:00 pm CST.

When does my bank close?
Should I notify my bank when I’m traveling?

Yes, give us a call at 800-413-4211 or set up a travel notice within the FirstBank Personal Banking Mobile App or Online Banking. Within the app or online, tap or click the airplane icon under Card Management, then follow the prompts to complete setup.

Are there any foreign fees for out of the country transactions?

Yes, for ATM withdrawals only. There is a $1.00 non-refundable fee from FirstBank and there is a separate non-refundable fee from the foreign bank that will apply. The charge will vary by bank, however, the ATM will display the fees associated at the time of the transaction.

I have a question about my credit card. Whom should I speak to?

Call 800.854.7642 or email SCSCustomer@thecardservicescenter.com.

Where can I provide feedback?

We’d love to hear from you! Email your feedback to fbfan1@FirstBankOnline.com. Or you can fill out our contact form here >

What do I do if I notice fraud on my account?

Contact your local branch or call 800-413-4211 to discuss the transactions on your account.

How do I view current job openings at FirstBank and apply?

Frequently Asked Questions

Personal

Can I open an account online?
Do you have a Switch Kit?

Thank you for considering FirstBank as your banking partner. We’d love to build a relationship with you and eliminate the hassle of switching your accounts with this switch kit that will help walk you through the process.

Click here to download the FirstBank SwitchKit >

How do I order more checks?

You may order checks online or through your local branch. To order online, click here. Harland Clarke is as safe and secure as ordering them in person or over the phone. The site is Verisign Secure and TruSecure certified, so your transactions and account information are safe and completely confidential.

Business

What browser should I be using for Business Online Banking?

We recommend using Internet Explorer.

How do I reset my Business Online Banking password?

Click forgot password and answer the questions as prompted. You will get an email with a temporary password and will be asked to set a new password upon login. You may also call 800-413-4211 for additional help.

How can I add a user to my company’s Business Online Banking?

1. Login to Business Online Banking.
2. Go to the Administration tab/User Admin tab.
3. Click + icon to create a new user.
4. Enter user information.
5. Click on Permissions to give Entitlement and Permissions.

How do I order more company checks?

You may order these online or through your local branch. To order online, click here. Harland Clarke is as safe and secure as ordering them in person or over the phone. The site is Verisign Secure and TruSecure certified, so your transactions and account information are safe and completely confidential.

How do I get a Business Credit Card?

You can choose which card works for your business either in person at your local branch or online. You can find out more information on our credit cards and fill out an online application here >

Mobile & Online

How do I enroll for Online Banking?

Click here to enroll for Online Banking and fill out the prompted questions >

You may also request Online Banking access through your local branch. Find a location nearest you >

How do I reset my Personal Online Banking password?

Click forgot password and answer the questions as prompted. You will get an email with a temporary password and will be asked to set a new password upon login. You may also call 800-413-4211 for additional help.

How do I sign up for Mobile Alerts?

Be on guard against overspending, identity theft and fraud with our customizable alert notifications. FirstBank Mobile Alerts are an easy way for you to stay on top of account activity. Alerts will help you watch your money closely without having to log in to Online Banking or the Mobile Banking app. With email and text alerts, you can get personalized account information whenever and wherever you want it.

If you want to receive alerts via your mobile phone, you can enable this service under Settings from either Online Banking or your Mobile App. You can enable or disable the types of alerts you’d like to receive. For example, if there is an Online Banking Login Error under your account, we can alert you. If your balance falls below a specific amount or if a transaction exceeds a certain amount, we can alert you.

What are Mobile Wallets?

A Mobile Wallet is a way to carry your debit card information in a secure digital form on your mobile device (smartphone, smartwatch, tablet). Instead of your physical plastic card to make purchases, a Mobile Wallet allows you to pay almost anywhere—in stores, in apps, or online. By storing all of a consumer’s payment information securely and compactly, Mobile Wallets largely eliminate the need to carry a physical wallet enabling payments through your mobile phone or smartwatch.

Find out more about Mobile Wallets >

Are Mobile Wallet payments secure?

Unlike cash, which can be stolen, and credit cards, which can be copied, the card information you load into a Mobile Wallet is encrypted. Mobile Wallets replace your actual card number with a unique digital card number. This means businesses do not see or store your full card number. The Mobile Wallet uses tokenization to secure transactions. Tokenization is the ability to create a number, or “token” to represent your debit card. Rather than store card data on your phone, retailers use digital tokens instead of your debit card to process payments and avoid exposing sensitive information. This token is in no way related to your debit card number after its creation.

If the token is captured the person who captures it cannot derive your card number from it. If the phone is lost or stolen, the financial institution can put a stop on the token. Also, if you have the ability to lock down your phone when it’s lost, then there is no way a thief can access your card.

Now you can shop securely without pulling out your wallet. Two Factor Authentication makes transactions even more secure (using fingerprint, PIN or iris/face scan to start transaction). To reduce your risk of fraudulent charges if your device is lost or stolen, make sure to set a strong pass code and enable fingerprint authentication to lock your device once you enable a wallet.

How do I start using Mobile Wallets?

Add your eligible FirstBank cards to the Mobile Wallet you’d like to use. Access your Mobile Wallet and choose your FirstBank card when you check out at a participating business. Receive payment confirmation on your device. Mobile Wallets can be used to pay at millions of businesses around the world.

Does FirstBank offer Zelle®?

FirstBank does offer Zelle within our mobile banking app, the fast, safe, easy and contact-free way to send money to friends and family. Learn more about Zelle by clicking here >

Online Account Opening

What account options do I have if I open online?

You can start an application online for FirstRewards Checking, Essential Checking, Interest Checking, Swipe Smart Checking, USA Checking or a personal Money Market, FirstRate Money Market or Savings account. Click here for more account details >

How do I upload documents when opening an account online?

During the application process, you will see the option for “Document Upload”.  Click or tap where indicated to capture or upload an image or document of your Primary identification.  Please make sure images are clear and information contained is able to be read.

How do I get back to the account I started opening online?

In an effort to keep your personal information confidential, we will not be storing any information entered into any applications after the application has been inactive for more than 10 minutes.  Because you will have to start the application from the beginning after the 10 minutes of inactivity, please plan accordingly when you are completing an application online.

ZELLE® IN OUR MOBILE APP MAKES SETTLING UP EASIER THAN SETTLING ON PLANS.

Your friend opened the tab, but you can still settle up with them at the end of the night. And so can almost anyone with a bank account in the U.S. Now available in your FirstBank mobile app.

LEARN MORE

CUSTOMER CONTACT CENTER 7 am – 6 pm CST Monday – Friday
7 am – 4 pm CST Saturday Call 1-800-413-4211
CONTACT A LOCAL BRANCH First Locator
WHAT ARE WE UP TO? We’ve got a lot to share as we grow. Latest news, events and more. Go To FirstNews >